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Tell me your favorite helpdesk software for a small team. Should it be cloud-based or on-prem? Many small business owners wonder which affordable help desk to choose. In this piece, we'll highlight popular helpdesk software options tailored for small teams, covering ease of use, cost, and key features, so you can pick a solution that won't overwhelm a startup budget.
Preventing Burnout on a Small Support Team
Practical guide with time-management tips for solo support reps.
How do I answer repetitive customer questions quickly? Is it okay to use canned responses, or will I come off as a robot? Here we tackle the balance between efficiency and personalization.
If you're struggling with free advice overload then you might be wondering if there's a way to charge people for support. This article discusses strategies like knowledge base creation, paid support tiers, and clear upfront expectations.
How a small used‑car lot turns midnight chats into daytime sales by adding an AI chat widget.
How a small food and beverage shop can use an AI chatbot to boost add‑on sales and raise the average order size
Step‑by‑step guide for a small FinTech that wants to launch an AI chatbot and reach big‑bank service levels.
Step‑by‑step guide for solopreneurs and small teams to set up AI customer support chatbots and improve response time