Understanding PHI and Its Role Under HIPAA
look at what constitutes Protected Health Information (PHI), examples of PHI, and what does not qualify as PHI.
8 min read
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SOC 2 Compliance Guide for Startups
Learn about SOC 2, why it matters, who must comply, costs, and practical steps to keep customer data secure.
33 min read
WhatsApp Messenger and Its Safety
WhatsApp Messenger and Its Safety
7 min read
When to Hire Your First Customer Support Rep (and How to Know You’re Ready)
If you're a startup founder then you've probably wondered when it's time to hire a dedicated customer support rep. This article provides signs it's time to get help, along with creative solutions if you’re almost ready and tips on affording that first hire.
6 min read
Windows vs. MacBook Security: What You Need to Know
Find key differences between Windows laptops and MacBook security, and learn needed practices for keeping both secure.
5 min read
Working with Dev/Engineering to Resolve Support Issues Quickly
Tips on bridging the gap between support and engineering for effective collaboration and fast resolutions. Look at how to maintain good communication, set escalation paths, and track issues effectively.
5 min read
Customer Success vs. Customer Support, Do You Need Both in a Startup?
A thoughtful piece explaining the difference between reactive support and proactive customer success for small B2B startups. Helps founders decide when to focus on onboarding, training, and check-ins in addition to answering support tickets, showing direct revenue impact.
6 min read
AI Helps Small PR Agencies Draft Press Releases Fast
A step‑by‑step guide on using AI tools like ChatGPT to speed press release work for tiny PR teams.
4 min read
AI‑Powered Personalized Suggestions for Small E‑commerce Shops
How small online retailers can use AI chatbots and recommendation engines to upsell, cross‑sell, and lift average order value.
4 min read