Ayodesk Blog - Page 9

Training And Onboarding. Empowering Employees With AI Tools

Small businesses training employees on AI to boost productivity and make sure ethical usage...

1,235 words 6m read June 16, 2025

Training Customer Support Reps With AI

How AI tools help train new support reps through past emails and scenario simulations...

1,213 words 6m read June 16, 2025

Supporting Free vs. Paid Users: How a Small Team Can Balance Service Levels

Freemium startups often ask if they should spend much time supporting non-paying users. This article explores how to give everyone help, but prioritize your limited resources. It might suggest community forums or self-help for free users, while offering guaranteed email support for paid customers. C...

1,493 words 7m read June 16, 2025

How to Communicate Delays or Slow Response to Customers Honestly

When you know you’re running behind (shipments are late or support tickets are backlogged), honesty is the best policy. This article advises on messaging delays to customers to maintain trust. It will include an example of a frank but polite notification. By being upfront, you set expectations and m...

1,155 words 6m read June 16, 2025

'Where is My Order?' – Handling Repetitive Shipping Questions When You’re Understaffed

Shipping and order status questions can flood small e-commerce support teams. This article suggests ways to preempt these inquiries, including automated tracking updates and simple order-status lookups. It also covers how to draft a friendly, templated response for 'Where is my package?' so a small ...

1,277 words 6m read June 15, 2025

Making Sure Your Support Emails Sound Friendly (Even When You’re Busy)

Tips to keep a warm tone in customer communications, even when you’re pressed for time....

1,043 words 5m read June 15, 2025

Scripting and Automation with AI

How AI empowers non-programmers to create simple scripts and tools...

1,092 words 5m read June 15, 2025