Learning How AI Transforms Businesses World Wide
Great support can turn customers into evangelists. This article suggests ways to gently encourage happy customers to spread the word. For example, if a customer thanks you for solving a problem, that’s a perfect moment to politely ask for a public review. It will include caution to never pressure, o...
Practical guide on using ChatGPT to power smart HVAC technical support and troubleshooting....
Look at why a small business might establish defined support hours and how it impacts customer expectations...
A clear guide that shows owners how to use ChatGPT to cut costs, control cash flow, and grow with confidence....
Some customers email, then immediately live-chat, then Facebook-message about the same issue, thinking it will get a quicker response. For a small team, this can be overwhelming. This article advises how to manage such situations: pick one channel to respond on and politely inform the customer you’v...
Support volumes often peak after weekends or holidays when customers were waiting. This article gives a plan for that dreaded Monday backlog....
Perhaps you missed an email for a week or gave a customer incorrect info. Mistakes happen. This article covers damage control: sincere apologies, correcting the error, and offering a small concession if appropriate to rebuild trust. It recounts a story of a small seller who sent the wrong item and h...