Notion

Overview

Notion is a flexible workspace platform with AI capabilities used for internal support wikis and team knowledge management.

What it covers

Positioning - general-purpose workspace adaptable for support team wikis, not purpose-built customer-facing knowledge base. Support use cases: internal support team wiki (runbooks, procedures, troubleshooting guides), training materials, team documentation, project management, meeting notes. NOT recommended for: customer-facing help center (use Document360, Zendesk Guide instead).

AI capabilities

Notion AI add-on for writing assistance, summarization, brainstorming, Q&A against workspace content.

Pricing

Free (personal), Plus $12/user/month, Business $18/user/month, Enterprise custom. Notion AI: +$10/user/month add-on.

Integrations

Connects with Slack, Zapier, various tools for workflow automation.

Target audience

Support teams needing internal wiki, organizations wanting flexible team workspace.

Pros

Flexible and familiar, good internal wiki, AI add-on useful.

Cons

Not designed for customer-facing KB, requires customization, not support-specific.