Overview

Microsoft Copilot integrates AI across Microsoft 365 for support teams using Outlook, Teams, and Office applications.

What it covers

Positioning - Microsoft’s AI assistant embedded throughout Microsoft 365 applications. Key advantage: native integration with Microsoft ecosystem (Outlook, Teams, Word, Excel, PowerPoint, SharePoint). Support use cases: email drafting in Outlook, meeting summaries in Teams, document creation in Word, customer data analysis in Excel, collaboration in Teams channels.

Pricing

Copilot Free (web/mobile), Copilot Pro $20/user/month (personal 365), Microsoft 365 Copilot ~$30/user/month (business 365 add-on). Teams

Integrations

Meeting transcription, recap, action items, channel summaries. Dynamics 365 Copilot: specific features for Dynamics CRM/Service users.

Target audience

Organizations invested in Microsoft 365, enterprises using Dynamics 365.

Pros

Deep Microsoft 365 integration, Teams collaboration features, enterprise security.

Cons

Best value within Microsoft ecosystem, add-on pricing.